Refund Policy

This Refund Policy applies to AI-MIDI Transcription subscription payments, one-time purchased Transcription credit packs, and one-time AI-MIDI API credit purchases.

Refund eligibility is evaluated per Paddle transaction. All products or pack quantities purchased in one transaction are treated as one payment. Each initial subscription payment and each renewal transaction is evaluated as a separate payment.

Under AI-MIDI's standard refund policy, a full refund is available only when requested within 14 calendar days of payment and no paid credit granted by that payment has been finally consumed. The 14-day period is determined by when AI-MIDI first receives the refund request, not when an in-progress credit hold resolves or when the refund is processed. If even one paid credit from that payment is finally consumed, the entire payment is non-refundable regardless of the remaining balance, and partial refunds are not offered.

Each initial Transcription subscription payment and each renewal is a separate payment. The entire payment becomes non-refundable when even one monthly Transcription credit issued for that billing period is finally consumed to unlock or first download a full result.

All purchased Transcription credit-pack quantities bought in one Paddle transaction are one payment. The entire transaction becomes non-refundable when even one purchased Transcription credit issued by that transaction is finally consumed to unlock or first download a full result.

All API credit-pack quantities bought in one Paddle transaction are one payment. If even one API credit issued by that transaction is finally consumed by a successful API job, the entire transaction is non-refundable regardless of the remaining balance, and partial refunds are not offered.

Free previews, jobs rejected before processing, system-failed jobs whose held credits are returned, released reservations, network retries that do not create another charge, and re-downloads of the same result do not by themselves count as confirmed or additional paid use. Held credits are not final consumption. A timely refund request remains valid while held credits resolve; the refund proceeds if they are returned and no credit has been finally consumed, but is denied if the hold becomes final consumption.

Jobs that fail without consuming credit, including system-failed jobs and files rejected before processing, do not count as paid service use, and any held usage is returned automatically.

Cancel any time to stop the next renewal. Unless a full refund is issued, access continues through the current paid billing period. Subscription cancellation is not a refund and does not return the current payment.

Submit the request to SORI through support@sori-ai.com within the eligibility period. Include the email address on your AI-MIDI account, your payment receipt or transaction ID, and whether the purchase was a Transcription subscription, purchased Transcription credits, or API credits.

Do not send your password, full card number, or other payment credentials.

Paid access from the refunded payment ends immediately. Any remaining API credits, purchased Transcription credits, or subscription allowance issued by that payment are revoked; the account returns to the Free plan where applicable, and future subscription renewals are cancelled.

Approved refunds are returned to the original payment method where possible. The time required for the refund to appear depends on the payment method and the customer's financial institution.

Duplicate or incorrect charges and refund or withdrawal rights required by applicable law are handled separately and take precedence where they provide broader rights.