Legal Notice

Monthly Transcription plans

Basic: 720 credits / up to 60 minutes / $9.99 per month; Standard: 1,800 credits / up to 150 minutes / $19.99 per month; Premium: 4,320 credits / up to 360 minutes / $39.99 per month

Purchased Transcription credit packs

Currently available as one-time purchases: Starter: 540 credits / up to 45 minutes / $9.99; Standard: 1,680 credits / up to 140 minutes / $29.99; Professional: 5,760 credits / up to 480 minutes / $99.99.

AI-MIDI API credit packs

Currently available as one-time purchases, separate from Transcription credits: Starter: 540 credits / up to 45 minutes / $9.99; Standard: 1,680 credits / up to 140 minutes / $29.99; Professional: 5,760 credits / up to 480 minutes / $99.99.

Paid credit deduction

1 credit per begun 5-second block, with a minimum of 12 credits per job.

Purchased credit validity

12 calendar months from purchase.

14-day refund eligibility

Under AI-MIDI's standard refund policy, a full refund is available only when requested within 14 calendar days of payment and no paid credit granted by that payment has been finally consumed. The 14-day period is determined by when AI-MIDI first receives the refund request, not when an in-progress credit hold resolves or when the refund is processed. If even one paid credit from that payment is finally consumed, the entire payment is non-refundable regardless of the remaining balance, and partial refunds are not offered.

How to request a refund

Review the Refund Policy or email support@sori-ai.com with your account email and payment receipt or transaction ID.

Payment unit

Refund eligibility is evaluated per Paddle transaction. All products or pack quantities purchased in one transaction are treated as one payment. Each initial subscription payment and each renewal transaction is evaluated as a separate payment.

Transcription subscriptions

Each initial Transcription subscription payment and each renewal is a separate payment. The entire payment becomes non-refundable when even one monthly Transcription credit issued for that billing period is finally consumed to unlock or first download a full result.

Purchased Transcription credits

All purchased Transcription credit-pack quantities bought in one Paddle transaction are one payment. The entire transaction becomes non-refundable when even one purchased Transcription credit issued by that transaction is finally consumed to unlock or first download a full result.

API credits

All API credit-pack quantities bought in one Paddle transaction are one payment. If even one API credit issued by that transaction is finally consumed by a successful API job, the entire transaction is non-refundable regardless of the remaining balance, and partial refunds are not offered.

What does not count as use

Free previews, jobs rejected before processing, system-failed jobs whose held credits are returned, released reservations, network retries that do not create another charge, and re-downloads of the same result do not by themselves count as confirmed or additional paid use. Held credits are not final consumption. A timely refund request remains valid while held credits resolve; the refund proceeds if they are returned and no credit has been finally consumed, but is denied if the hold becomes final consumption.

Failed jobs

Jobs that fail without consuming credit, including system-failed jobs and files rejected before processing, do not count as paid service use, and any held usage is returned automatically.

Subscription cancellation

Cancel any time to stop the next renewal. Unless a full refund is issued, access continues through the current paid billing period.

Effect of a full refund

Paid access from the refunded payment ends immediately. Any remaining API credits, purchased Transcription credits, or subscription allowance issued by that payment are revoked; the account returns to the Free plan where applicable, and future subscription renewals are cancelled.

Exceptions

Duplicate or incorrect charges and refund or withdrawal rights required by applicable law are handled separately and take precedence where they provide broader rights.

Credit limits

Transcription credits may only be used for AI-MIDI Transcription, and API credits may only be used for SORI API services. Credits cannot be transferred, resold, exchanged for cash, or used with third-party merchants.